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The book is full of examples and case studies so that the reader can transfer some of these ideas to their context
In keeping with Time Out's democratic ethos and sense of fun
Molly Pahn
respect and support your people
Marcia Rath
The Future of Service is 5D Victoria Bricker The book is full ofThe Future of Service is 5D: Why humans serve best in the digital era, is a book that aspires to redefine our understanding of what service means in an increasingly digital and interconnected world. An eminent voice for service leadership and customer service mastery, Jaquie Scammell has tackled the hard question; how to reclaim the human in human service. 5D service is a new paradigm that brings the quintessential human qualities of service back into
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