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The Art of Problem Solving: Accompanied by Ackoff's Fables Lael Publishing only she finds work inA witty, literate and, most of all, convincing reflection. Ackoff] shines an often bright light into corners where problems hide, showing the manager how to understand the consequences of his own behavior; identify real, rather than supposed, elements of problems; perceive another's aims; determine what is controllable; and deal with other nettlesome factors. Inc. The Art of Problem Solving Russ Ackoff author, consultant, and teacher extraordinaire.