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compelling and full of insight
Author: André Taylor
Organized by domains of practice
Ingeborg Strand has a heartrending decision to make
Their transparency in sharing their story is nothing short of courageous and bold
The 10¢ Decision: How Small Change Pays Off Big Roxanne Jones Booth compelling and full of insightWhat Laurie Guest knows to be true about customer service is that many organizations think proper treatment of clients is common sense and that training isn't an issue. Unfortunately, leaders often believe that if they hire good people, their employees will know how to treat customers. WRONG. The basics must be taught, enforced, and reinforced to create the ultimate customer experience. In this short, easy to read book, Guest shares the insights she
