ERF Checklist-SITTIND001 Source and use information on the tourism and travel industry Certificate I Units of competency BSBOPS404 Implement

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations If you require RPL Kits with comprehensive benchmarking

Core Units CHCCCS019 Recognise and respond to crisis situations CHCCSL001 Establish and confirm the counselling relationship CHCCSL002 Apply specialist interpersonal and counselling interview skills CHCCSL003 Facilitate the counselling relationship and process CHCCSL004 Research and apply personality and development theories CHCCSL005 Apply learning theories in counselling CHCCSL006 Select and use counselling therapies CHCCSL007 Support counselling clients in decision-making processes CHCCSM005 Develop

fitness and recreation industry knowledge Elective units BSBSUS201 Participate in environmentally sustainable work practices BSBWOR201 Manage personal stress in the workplace CHCCOM001 Provide first point of contact FSKDIG03 Use digital technology for routine workplace tasks FSKLRG09 Use strategies to respond to routine workplace problems If you require RPL Kits with comprehensive benchmarking

negotiate and refine a design brief MSFFDM5008 Evaluate design proposals and concepts MSFFDM5009 Generate and transfer complex computer-aided drawings and specifications MSFFDM5012 Research

Core units MSMENV472 Implement and monitor environmentally sustainable work practices MSFFDT4011 Research and select furniture materials and technology MSFFDT4012 Research furniture styles and movements MSFFDT5003 Develop self as a furniture designer MSFFDT5010 Evaluate furniture design proposals and concepts Elective units BSBMKG501 Identify and evaluate marketing opportunities BSBPMG522 Undertake project work CUAANM303 Create digital 3D models MSFFDT4006 Determine work health and safety (WHS) implications of designs MSFFDT5001 Apply ergonomics

ERF Checklist-SITTIND001 Source and use information on the tourism and travel industry Certificate I Units of competency BSBOPS404 ImplementPlease contact us for more information!