Self-Study Guide-FSKNUM007 Use simple data for work SCORM aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units AMPCOM401 Build productive and effective workplace relationships AMPMSY301 Apply food animal anatomy and physiology to inspection processes AMPMSY302 Recognise signs of emergency and notifiable animal diseases AMPMSY413 Recognise diseases and conditions during inspection of food animal AMPQUA401 Support food safety and quality programs AMPQUA402 Maintain good manufacturing practice in meat processing AMPWHS201 Sharpen and handle knives safely AMPWHS401 Monitor workplace health and safety processes Electives BSBXCM401 Apply communication strategies in the workplace AMPLSK301 Handle animals humanely while conducting ante-mortem inspection AMPMSY402 Perform ante and post-mortem inspection – Bovine AMPLDR404 Manage own work performance and development * We can develop additional elective units that are not listed on request (Please contact us for further information)

All LLND Kit materials are delivered in Microsoft Word format

locate and protect underground services RIIHAN301E Operate elevating work platform RIIHAN307E Operate a vehicle loading crane RIIHAN308F Load and unload plant RIIMPO318F Conduct civil construction skid steer loader operations RIIRIS201E Conduct local risk control RIIRIS202E Respond to site based spills RIIWHS202E Enter and work in confined spaces RIIWHS204E Work safely at heights BSBOPS301 Deliver and monitor a service to customers BSBOPS402 Coordinate business operational plans BSBTWK301 Use inclusive work practices BSBXTW301 Work in a team If you require RPL Kits with comprehensive benchmarking

enter and verify programs in supervisory control and data acquisition systems* If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-FSKNUM007 Use simple data for work SCORM aggressive or abusive customers SIRXCEG009Our self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the