Learner Resources-BSBSS00129 Cross-Sector Mental Health and Organisational Disruption Skill Set Training and Assessment Strategy aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

ethics and privacy in an ICT environment ICTICT424 Address cyber security requirements ICTICT425 Implement WHS

Elective units AHCARB508 Identify

Core units CHCDIV001 Work with diverse people CHCECE054 Encourage understanding of Aboriginal and/or Torres Strait Islander Peoples cultures CHCEDS033 Meet legal and ethical obligations in an education environment CHCEDS045 Support student mathematics learning CHCEDS059 Contribute to the health

Core units MEM09002 Interpret technical drawing MEM11011 Undertake manual handling MEM12023 Perform engineering measurements MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM14006 Plan work activities MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM17003 Assist in the provision of on the job training MEM18001 Use hand tools MEM18002 Use power tools/hand held operations MSMENV272 Participate in environmentally sustainable work practices Elective units MEM05007 Perform manual heating and thermal cutting MEM20001 Produce keys MEM20002 Assemble and test lock mechanisms MEM20003 Install and upgrade locks and hardware MEM20004 Gain entry MEM20005 Install and maintain door control devices/systems MEM20006 Maintain and service mechanical locking devices MEM20007 Plan and prepare a masterkey system MEM20008 Develop and implement a masterkey system MEM20013 Service automotive transponder systems MEM18003 Use tools for precision work CPPSEC2021A Install security equipment and systems CPPSEC3041A Maintain and service security equipment and system CPPSEC3047A Provide estimate and quote on security system CPPSEC3049A Modify and repair security equipment and system MEM13002 Undertake work health and safety activities in the workplace If you require RPL Kits with comprehensive benchmarking

Learner Resources-BSBSS00129 Cross-Sector Mental Health and Organisational Disruption Skill Set Training and Assessment Strategy aggressive or abusive customers SIRXCEG009Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all