Self-Study Guide-BSBOPS305 Process customer complaints PUA Core Units CHCCCS004 Assess co-existing

Core Units CHCCCS004 Assess co-existing needs CHCCCS007 Develop and implement service programs CHCCCS019 Recognise and respond to crisis situations CHCCSM017 Facilitate and review case management CHCDEV005 Analyse impacts of sociological factors on people in community work and services CHCDFV001 Recognise and respond appropriately to domestic and family violence CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG003 Manage legal and ethical compliance CHCMGT005 Facilitate workplace debriefing and support processes CHCPRP003 Reflect on and improve own professional practice HLTWHS003 Maintain work health and safety Electives CHCMHS007 Work effectively in trauma informed care CHCPOL003 Research and apply evidence to practice CHCADV002 Provide advocacy and representation services CHCADV005 Provide systems advocacy services CHCCCS009 Facilitate responsible behaviour CHCCOM003 Develop workplace communication strategies CHCDIV003 Manage and promote diversity CHCMGT003 Lead the work team * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCWHS301 Contribute to work health and safety processes AHCPMG304 Use firearms to humanely destroy animals AHCLSK331 Comply with industry animal welfare requirements If you require RPL Kits with comprehensive benchmarking

Units of competency FBPRBK4001 Produce artisan bread products FBPRBK3005 Produce basic bread products FBPRBK3018 Produce basic artisan products FBPRBK4002 Develop advanced artisan bread methods * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCWHS402 Maintain workplace health and safety processes AHCWRK409 Supervise work routines and staff performance BSBHRM415 Coordinate recruitment and onboarding BSBLDR414 Lead team effectiveness Electives AHCWRK404 Implement quality assurance procedures AHCPCM404 Recommend plants and cultural practices SIRRINV002 Control stock AHCBIO401 Plan and implement a biosecurity program AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework AHCBUS409 Participate in an e-business supply chain AHCBUS517 Monitor and review business performance BSBTWK401 Build and maintain business relationships BSBOPS403 Apply business risk management processes If you require RPL Kits with comprehensive benchmarking

AMPMGT501 Design and manage the food safety system AMPMGT502 Manage new product or process development BSBFIN501 Manage budgets and financial plans BSBOPS502 Manage business operational plans BSBPMG430 Undertake project work BSBTWK502 Manage team effectiveness If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-BSBOPS305 Process customer complaints PUA Core Units CHCCCS004 Assess co-existingOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the