Unit Knowledge Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers ICT literacy and numeracy skill development

literacy and numeracy skill development TAELLN814 Design programs to develop adult language

implement and test enterprise communication solutions ICTNWK562 Configure internet gateways ICTDBS507 Integrate databases with websites ICTCYS407 Gather

Stage 2: Includes:

store and maintain stock SITXWHS005 Participate in safe work practices Elective units SITHCCC038 Produce and serve food for buffets SITHCCC042 Prepare food to meet special dietary requirements SITHKOP010 Plan and cost recipes SITXFSA007 Transport and store food SITXWHS006 Identify hazards

Units of competency CUACNM311 Move and store collection material CUAPRE401 Implement preventive conservation activities BSBINS604 Contribute to collection management BSBINS601 Manage knowledge and information * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers ICT literacy and numeracy skill developmentOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner