SCORM Compliant Package-ICTSAS502 Establish and maintain client user liaison DEF aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CPCCVE1011 Undertake a basic construction project CUAWHS312 Apply work health and safety practices CUASET211 Develop basic skills in set construction CPCCWHS2001 Apply WHS requirements

service and repair track type drive and support systems AURKTB001 Diagnose and repair mobile plant braking systems AURKTQ001 Diagnose and repair mobile plant final drive assemblies AURKTD002 Diagnose and repair mobile plant steering systems AURHTF002 Diagnose and repair heavy vehicle diesel fuel injection systems AURTTX006 Diagnose and repair hydrostatic transmissions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPCHE5008 Ripen artisan cheese FBPFST4014 Apply sensory analysis in food and/or beverage production FBPCHE5006 Produce rennet coagulated artisan cheese FBPTEC4003 Control food contamination and spoilage FBPCHE5005 Produce lactic acid coagulated artisan cheese If you require RPL Kits with comprehensive benchmarking

Units of competency CUAPYR415 Plan close proximity fireworks displays CUAPYR411 Manage health and safety requirements at fireworks displays CUAPYR414 Operate close proximity fireworks displays If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-ICTSAS502 Establish and maintain client user liaison DEF aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.