ERF Checklist-BSBDIV501 Manage diversity in the workplace FSK Core units BSBESB401 Research and

Core units BSBESB401 Research and develop business plans

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTCCD009 Undertake a clinical coding audit HLTCCD008 Undertake highly complex clinical coding HLTCCD010 Analyse and report on clinical coding auditing If you require RPL Kits with comprehensive benchmarking

Units of competency CHCAGE001 Facilitate the empowerment of older people CHCHCS001 Provide home and community support services CHCCCS025 Support relationships with carers and families CHCCCS011 Meet personal support needs If you require RPL Kits with comprehensive benchmarking

Units of competency ICTBWN306 Use radio frequency measuring instruments ICTCBL333 Install aerial cable for communications applications ICTCBL248 Install and terminate hard-line coaxial cable ICTTEN312 Install telecommunications network equipment If you require RPL Kits with comprehensive benchmarking

ERF Checklist-BSBDIV501 Manage diversity in the workplace FSK Core units BSBESB401 Research andPlease contact us for more information!