Unit Knowledge Guide-SITXCCS016 Develop and manage quality customer service practices FNS Core Units CPCCCA3002 Carry out

Core Units CPCCCA3002 Carry out setting out CPCCCM2006 Apply basic levelling procedures CPCCCM2008 Erect and dismantle restricted height scaffolding CPCCCM2012 Work safely at heights CPCCOM1012 Work effectively and sustainably in the construction industry CPCCOM1013 Plan and organise work CPCCOM1014 Conduct workplace communication CPCCOM1015 Carry out measurements and calculations CPCCOM2001 Read and interpret plans and specifications CPCCST2003 Finish stone CPCCST2004 Lay stone CPCCST2006 Identify and use stone products CPCCST2007 Use stonemasonry tools

Core units BSBPEF402 Develop personal work priorities CUAIND311 Work effectively in the creative arts industry CUAMWB401 Develop and implement own self-care plan in the creative industries CUAWHS312 Apply work health and safety practices Elective units CUAANM301 Create 2D digital animations CUAANM302 Create 3D digital animations CUAANM313 Create 3D digital models CUADIG412 Design user interfaces CUADIG413 Create user interfaces CUADIG414 Write and apply scripting language in authoring CUAPPM417 Create storyboards BSBTWK301 Use inclusive work practices BSBWHS411 Implement and monitor WHS policies

Units of competency AHCPCM201 Recognise plants AHCILM302 Provide appropriate information on cultural knowledge AHCPCM303 Identify plant specimens If you require RPL Kits with comprehensive benchmarking

or distributed to other entities

Core units BSBSUS501 Develop workplace policy and procedures for sustainability BSBWHS501 Ensure a safe workplace ICTICT509 Gather data to identify business requirements ICTICT517 Match ICT needs with the strategic direction of the organisat Elective Units ICTNWK502 Implement secure encryption technologies Group A ICTNWK503 Install and maintain valid authentication processes Group A ICTNWK504 Design and implement an integrated server solution Group A ICTNWK505 Design

Unit Knowledge Guide-SITXCCS016 Develop and manage quality customer service practices FNS Core Units CPCCCA3002 Carry outOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner