Vocational Placement Kit-BSB20215 Certificate II in Customer Engagement PSP Core units BSBLDR801 Lead personal

Core units BSBLDR801 Lead personal and strategic transformation BSBLDR802 Lead the strategic planning process for an enterprise Elective Units BSBFIM801 Manage financial resources BSBRES801 Initiate and lead applied research BSBLDR805 Lead and influence change BSBMGT801 Direct the development of a knowledge management strategy for a business BSBLED805 Plan and implement a mentoring program BSBLED806 Plan and implement a coaching strategy If you require RPL Kits with comprehensive benchmarking

An outline of evidence to be gathered from the candidate

Elective units BSBADM405 Organise meetings Group A BSBFIA401 Prepare financial reports Group A BSBITU402 Develop and use complex spreadsheets Group A BSBWRT401 Write complex documents Group A BSBITU404 Produce complex desktop published documents Group A BSBCMM401 Make a presentation Group B BSBFIA412 Report on financial activity Group B BSBSUS401 Implement and monitor environmentally sustainable work practices Group B BSBRES411 Analyse and present research information Group C BSBCUS402 Address customer needs Group C If you require RPL Kits with comprehensive benchmarking

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS432 Identify and resolve client ICT problems Elective units ICTICT445 Connect and configure devices and hardware components ICTSAS436 Evaluate ICT system status ICTSAS438 Implement maintenance procedures ICTSAS441 Support ICT system software ICTSAS442 Provide first-level remote help desk support ICTSAS443 Support operating system users and troubleshoot applications ICTWEB434 Transfer content to websites Group G ICTNWK420 Install and configure virtual machines Group D ICTNWK421 Install

communicate and search securely on the internet ICTICT104 Use digital devices Elective units ICTICT105 Operate spreadsheet applications ICTICT106 Operate presentation packages Additional electives BSBWHS201 Contribute to health and safety of self and others BSBSUS201 Participate in environmentally sustainable work practices If you require RPL Kits with comprehensive benchmarking

Vocational Placement Kit-BSB20215 Certificate II in Customer Engagement PSP Core units BSBLDR801 Lead personalA work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.